Privacy Policy

Overview

Trice is a 3D studio and model viewer. This policy covers the Trice website, web application (app.trice3d.com), and desktop application. It explains what we collect, why we collect it, and who else is involved in delivering the Service. Our Terms of Service cover the rest of the relationship.

Desktop Application

The Trice desktop app works entirely offline and does not collect, store, or transmit any personal data. Your 3D files are opened and rendered locally on your device and are never uploaded to any server. No analytics, advertising, or tracking services are used.

Web Application

When you sign in to Trice Studio (app.trice3d.com), we collect the following information:

• Your name and email address
• Profile picture (if provided by your authentication provider)

You can sign in through a third-party authentication provider (GitHub or Google) or with an email sign-in link. Authentication is handled by Supabase.

You can also use the Studio as a guest without signing in. Guest sessions are temporary and are removed automatically after a few days, together with anything stored in them.

This information is used solely to identify your account and display your profile within the application. Your 3D project files are stored securely in the cloud so you can access them across devices.

We do not sell your personal data, and we do not share it for advertising. We do share data with the service providers we rely on to operate Trice, as described in Service Providers below.

AI Generation

Trice can turn an image you upload into a 3D model. This feature sends data outside our own systems, so it is worth setting out in detail.

• Your image is sent to a third-party AI provider. To produce a model, the image you upload is transmitted to an external AI generation provider, processed there, and the resulting model is returned to us.
• We do not keep your image. Once the request is made, we do not retain the image itself. We store only a cryptographic fingerprint of it (a SHA-256 hash) and its file size, which we use to operate and audit the feature.
• The provider keeps its own record. Your image remains in that provider's request history, under their policies and outside our control.
• Generated models. The resulting model is kept in temporary storage for up to 30 days so you can import it. Once you save it into a project, it is stored like any other model in that project.
• Generation records. We keep a record of each request — its status, timing, which model was used, and the outcome — to run the generation balance and to resolve billing questions.

Because your image leaves our systems, please do not upload images containing personal information, or photographs of people, that you would not want transmitted to an external provider.

Service Providers

We use a small number of external providers to operate Trice. Each processes data only to deliver its part of the Service. They fall into the following categories:

• Authentication and database — account records and project data (Supabase)
• File storage — your 3D models, textures, and generated results
• Processing — server-side model optimization and the handling of generation requests
• AI generation providers — external providers that generate a 3D model from your image
• Payments — subscription and generation purchases, handled by our Merchant of Record
• Email delivery — sign-in links and account email
• Error reporting — automated technical reports used to diagnose failures
• Website analytics — anonymous, aggregated page statistics
• Bug report form — an external form service, loaded only when you choose to open the form

We do not sell personal data to anyone. Providers acting on our behalf process it only for the purposes described here; AI generation providers additionally apply their own terms to the requests they receive.

Google Drive Integration

When you open a 3D file in Trice from Google Drive (via Open with → Trice 3D Viewer), we request a limited OAuth access token with the following scope:

• drive.file — access only to the specific file you explicitly open with our app. Trice cannot see or access any other files in your Google Drive.

The selected file is downloaded directly to your browser's memory for rendering. We do not copy, upload, or store your Drive files on our servers. When you close the viewer tab, the file is removed from memory.

With your permission, Trice may upload a rendered preview image (thumbnail) back to the file's metadata on Google Drive, so the file displays a 3D preview in Drive's grid view. The thumbnail is attached to the Drive file; we do not store a separate copy.

Trice's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can revoke Trice's access to your Google Drive at any time from your Google Account permissions page.

Analytics and Error Reporting

The Trice website (trice3d.com) uses Vercel Analytics to collect anonymous, aggregated usage statistics such as page views. No personal information or cookies are used for this purpose.

The web application sends automated technical error reports when something fails, so that we can diagnose and fix it. These reports are deliberately limited to technical detail: they exclude the contents of your files and your file names.

Cookies and Local Storage

The Trice website (trice3d.com) sets no cookies of its own, and our website analytics are cookieless.

One page is an exception. The bug report page offers a form hosted by an external service, and that service sets its own cookies, including identifiers that persist for about a year. Because that is beyond what the page strictly needs, the form is not loaded automatically: it appears only after you click to load it. If you never click, nothing from that service is loaded and no cookies are set.

The web application (app.trice3d.com) stores a single item in your browser's local storage: your sign-in session, so that you stay signed in between visits. It is cleared when you sign out. We use no tracking, advertising, or profiling cookies anywhere in the Service.

This is why Trice shows no cookie consent banner. Consent is required for storing things on your device beyond what a service you asked for strictly needs, and we do not store anything beyond that — so there is nothing to ask you to agree to.

Why We Are Allowed to Process Your Data

If you are in the EU or the UK, data protection law requires us to have a legal basis for each purpose. Ours are:

• To provide the Service (contract). Running your account, storing your projects, generating the models you ask for, and delivering shared scenes. Without this we cannot give you what you signed up for.
• To take payment (contract and legal obligation). Handling purchases, and keeping the records tax law requires us to keep.
• To keep the Service working and safe (legitimate interests). Diagnosing errors, preventing abuse and fraud, and understanding in aggregate how the website is used. We keep this to the minimum that serves the purpose.
• To comply with the law (legal obligation). Where we are required to retain or disclose information.

Where we rely on legitimate interests, you can object — see Your Rights below.

Data Retention

• Account data — kept while your account exists
• Content on inactive free accounts — may be removed after 12 months of inactivity, and never without emailing you first
• Projects and files — kept until you delete them, or until you delete your account
• Guest sessions — removed automatically after a few days
• Images uploaded for AI generation — not retained by us
• Generated models in temporary storage — 30 days
• Generation and purchase records — kept while your account exists, deleted with it

International Transfers

Trice relies on providers that operate internationally. Your data may be processed outside your country of residence, including outside the European Economic Area. In particular, images submitted for AI generation are processed in the United States.

Your Rights

Depending on where you live, you may have the right to access the personal data we hold about you, correct it, delete it, receive a copy in a portable format, or object to certain processing.

You can delete your account and everything associated with it yourself, at any time, from the dashboard. For anything else, contact us at hello@trice3d.com and we will respond within 30 days.

If you are in the EU or UK and believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority.

Children

Trice is not intended for children under 13, and we do not knowingly collect personal data from them. If you are under 18, you may use Trice only with the permission of a parent or legal guardian, and you may not use AI generation at all — our AI providers require users of that feature to be adults. If you believe a child under 13 has given us personal data, contact us at hello@trice3d.com and we will delete it.

Data Deletion

You can delete your account at any time from the account menu in the dashboard. Upon deletion, your projects, files, generation history, and personal information are permanently removed from our servers. Any unused generations are lost and are not refunded.

You may also contact us at hello@trice3d.com to request account deletion.

Changes to This Policy

We may update this policy as the Service changes. If we make a significant change we will update the date at the top of this page, and where the change materially affects how we handle your personal data we will also tell you by email or in the application.

Contact

If you have any questions about this privacy policy, please contact us at hello@trice3d.com or visit our bug report page.